Shipping Policy for The Grand Store

Thank you for shopping with The Grand Store! We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below for full details on how your orders are shipped and delivered.

1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification when your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer standard and express shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

Note: Delivery times may vary based on your location and any unforeseen circumstances (customs delays, weather issues, etc.).

3. International Shipping

We currently offer international shipping to select countries. Shipping fees and delivery times for international orders will be calculated at checkout.

Please be aware that international shipments may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided.

5. Shipping Delays

While we strive to deliver your order on time, shipping delays can occasionally occur due to:

• High order volumes

• Postal service delays

• Customs processing

• Unforeseen events (natural disasters, etc.)

We appreciate your patience and understanding.

6. Lost or Stolen Packages

The Grand Store is not responsible for lost or stolen packages once they have been marked as "Delivered" by the shipping carrier. Please ensure your shipping address is accurate and secure.

If your package is lost in transit, please contact us at [Insert Your Contact Email], and we will assist you in filing a claim with the carrier.

7. Contact Us

If you have any questions or concerns regarding your order or shipping, please contact our support team:

📧 [Insert Your Contact Email]
📞 [Insert Your Phone Number]

Thank you for shopping with The Grand Store! We appreciate your trust in us.

Would you also like me to prepare a Refund & Return Policy?

Here's a Refund & Return Policy template for your Shopify store "The Grand Store." You can copy-paste and customize the details as needed:

Refund & Return Policy for The Grand Store

At The Grand Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You have 14 days from the date you receive your item to request a return.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

• Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

• Items marked as "Final Sale"

3. How to Request a Return

To start a return, please contact us at [Insert Your Contact Email] with your order number and details.

If your return is approved:

• We will provide instructions on how and where to send your item.

• You are responsible for the return shipping costs (unless the item is defective or incorrect).

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

4. Refunds

Once we receive and inspect your return:

• We will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5-7 business days.

• Please note: It may take additional time for your bank or credit card company to process and post the refund.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Please contact us within 48 hours of receiving your order with photos of the issue.

• We will arrange a replacement or a full refund at no additional cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at manaskhan8989gmail.com

7. Late or Missing Refunds

If you haven't received your refund:

• First, check your bank account.

• Contact your credit card company or bank, as processing time may vary.

• If you've done all of this and still haven't received your refund, please contact us at [Insert Your Contact Email].