FAQS
Frequently Asked Questions (FAQs) — The Grand Store
1. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
2. How long does shipping take?
Our standard shipping takes 7-15 business days, while express shipping options (if available) take 3-7 business days, depending on your location.
Please note: Delivery times may vary due to customs or other delays.
3. Do you offer international shipping?
Yes, we ship internationally to select countries. Shipping fees and delivery times will be calculated at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
5. Can I cancel or change my order?
Orders can only be canceled or modified within 12 hours of placing the order. Please contact us immediately at [Insert Your Contact Email] if you need to make changes.
6. What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in original packaging. Some exclusions apply. Please review our [Refund & Return Policy] for full details.
7. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us at [Insert Your Contact Email] within 48 hours of receiving the item, along with photos of the issue. We’ll arrange a replacement or refund.
8. Are my payments secure?
Absolutely. Our store uses Shopify’s secure checkout system and SSL encryption to protect your personal and payment information.
9. Do you offer discounts or promotions?
Yes, we occasionally offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
10. How can I contact customer support?
You can reach our customer support team via:
📧 [manaskhan8989@gmail.coml]
📞 [only whatsapp 03121933256)
We aim to respond to all inquiries within 24 hours.
Still have questions? Feel free to contact us anytime — we’re happy to help!